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Addenbrooke's nurses win national recognition for dermatology advice line

Two nurses from Addenbrooke's Hospital have won national recognition for a telephone advice line they set up to help patients with chronic dermatological (skin) conditions. Diane Joseph and Jane Day, Specialist Nurses for Dermatology, were highly commended in the recent British Journal of Nursing Clinical Practice Awards, recognising achievements in nursing.

The Dermatology Patient Advice Line was set up in 2003 as part of a Department of Health 'Action On' initiative to help modernise the dermatology service and shape its facilities around patients' needs.

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The dermatology nurses with their award

Diane Joseph explained: "The telephone advice line is staffed by specialist nurses offering advice to patients with chronic conditions such as eczema and psoriasis. Instead of seeing patients in a follow-up clinic when they may not necessarily need an appointment, we can advise patients as and when they need that advice and liaise with their GP or arrange fast track follow-up appointments if necessary. This means that we are on hand when patients really need us and save inappropriate appointments - we have saved 400 appointments in one year.

"The project has transformed the way we manage our workload, and we have also had some really good feedback from patients. It has been good that the whole team's work has been recognised in this way."

Speaking about the awards, George Castledine, Consultant Editor of the British Journal of Nursing, said: "The standard of the awards was very high, a wonderful demonstration of the work that is undertaken by committed nurses."

Diane and Jane were presented with a silver framed certificate at the awards ceremony and had an feature on their work published in the British Journal of Nursing.

August 2005

For further press/media information contact: PR & Communications Department, Box 53, Addenbrooke's Hospital, Cambridge University Hospitals NHS Foundation Trust, Hills Road, Cambridge CB2 2QQ; Tel: 01223 274 433; Fax: 01223 257 143; Minicom: 01223 274 604.


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