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For Outpatients

Information about your appointment at the hospital

Leave plenty of time to travel to the hospital and find your clinic. If you are not sure where to go please ask at the reception desk.

If you need information, a wheelchair or any other help when you arrive, please ask at the outpatient reception desk.

If you have any questions or are unsure about what to do or what is happening, please ask – staff are there to help.

Please tell the clinic receptionist if you have any hearing or sight impairment.

Delays may happen sometimes. For example, when doctors are called away on an emergency, consultations take longer than expected or emergency cases are referred. Please bear with us in these circumstances – we will be working to see you as soon as possible. Clinic staff will keep you informed about what is happening.

You will be seen either by the consultant or by one of their team.

You will be asked about your previous medical history, so it’s a good idea to make short notes on information you think is helpful before you come to clinic including a list of the medication you are currently taking. This includes anything prescribed by your GP, medicines bought over the counter at a pharmacy, herbal and homeopathic remedies. You may also find it useful to make a note of questions you want to ask. 

Bring a pen and paper with you – it may be useful for you to make notes about anything the doctor says in the clinic so you can be clear about what has been discussed later.

Travelling to Addenbrooke’s

For information about Parking, Public transportand maps of the hospital, please see the Finding us section of this site.

Concerns, comments and complaints

If you are unhappy with any aspect of your care or the service you receive in your outpatient clinic, please speak to a member of clinic staff as soon as possible.

If you are still not satisfied, please contact PALS (Patient Liaison and Advice Service) situated in the Information Centre in the hospital’s main reception.

Other useful information

Outpatient Coffee shop – run by the WRVS is open from 0900-1700 hrs on weekdays

Hospital transport –  please check with your GP if you are entitled to transport. If you are entitled to claim travelling expenses please bring evidence of the benefits you are claiming

Outpatient Play Service – is available from 0900-1300 hrs and 1400-1700 hrs.

Pharmacy – is open 0900-1730 hrs on weekdays. If you are exempt from prescription charges, please bring your exemption card or DSS authorisation.