It's your appointment... take care to be there


Empty Chair

Every year at Addenbrooke’s thousands of people fail to keep their appointments. If we have no warning, we can’t give the slot to someone else who really wants it.

This really matters to us. It is costly for the hospital and wastes staff time and resources. Most of all it impacts on the length of time others have to wait for their appointments.

If you cannot make your appointment, no longer need it or want to rearrange it please let us know.

 

Change your appointment


If you can't come to a clinic (outpatient) appointment at Addenbrooke's, Rosie, Newmarket or Saffron Waldon for any reason you can do one of the following:

  • phone the clinic number on your appointment card between 0900 and 1630
    Please have your appointment letter or card to hand as you will be asked for your hospital number

  • use the online form below

  • complete the cancellation section on your appointment letter and return it to us

     

Please complete all required fields

info

Please use this form to contact us to:

  • alter about your own appointment at Addenbrooke's, Rosie, Newmarket or Saffron Walden Outpatients

  • on behalf of someone else (e.g. a child or next of kin)

  • to cancel private appointments if they are held at Addenbrooke's or the Rosie

The information you will need is on your appointment card or letter:

About the person who has the appointment

Name
as on the appointment card/letter
REQUIRED

NHS number
NHS or Addenbrooke's hospital number
OPTIONAL (but very helpful)

Postcode
OPTIONAL (but very helpful)

Date of birth (day, month, year)
REQUIRED

About the appointment:

Location
(please check a box)

Addenbrooke's Rosie Hospital (on the Addenbrooke's site)

Saffron Walden Outpatients Newmarket Outpatients

Arbury (Rheumatology only) I am not sure...

Clinic name/ number
e.g. Clinic 1, Breast Unit, Oncology, Rosie Outpatients...

Department/Specialty and consultant (if known)
e.g. cardiology, oncology, Dr Jones...

Date of appointment
REQUIRED

Time of appointment
REQUIRED

Patient transport has been booked already for this appointment

About contacting you:

Daytime telephone number
If it is not a Cambridge number, please include the area code.
REQUIRED

Address and/or e-mail
OPTIONAL

I am contacting you on behalf of the person named on the appointment card/letter

Your name and relationship with the person named above
if you are not the person named above

Your request or message:

Please contact me about my appointment - I wish to rearrange it or ask you about it

I prefer:

by phone (I have included my daytime phone number above)

by e-mail (I have included my e-mail address above)

by post (I have included my full postal address above)

I wish to cancel the appointment completely and do not require a replacement to be made.

I understand that if you cancel this appointment for me, I will be taken off this waiting list. If I have ticked the box above for patient transport, I understand this will be cancelled for me. I understand that if I later change my mind that I will need to return to see my GP for a new referral.

Any other message (you can use this to change your contact details or explain why you want to change the appointment):

This form sends information to an Addenbrooke's e-mail address. We will always treat the information you send us with the strictest confidence and will not pass any information on to third parties. If you feel concerned about the security of the world wide web, please use another form of contact to change your appointment.

 
 

Last updated: 15 October, 2007