The Patient Advice & Liaison Service (PALS) is here to:

help

answer any questions about your care in hospital.

advise and support

you and your family. We understand that being in hospital can be an anxious time, and you might need someone else to act on your behalf

provide an information centre

for advice and support on health, care and benefit issues. Help is also available in the Centre from the Citizen's Advice Bureau and Directions Plus. Leaflets, videos and Internet access are also available.

listen and respond to your concerns

if you are unhappy with any aspect of your care

pass on your compliments

to staff if you are pleased with any aspect of your care

Cambridge Open Out Scheme

For reporting homophobic and racial hate crimes

Last updated: 20 June 2007
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