|
|
-
The Trust has a designated Complaints Manager to deal with formal complaints.
-
You can write to us, ring us, or call into the Information
Centre.
-
If your complaint is detailed, please write it down so
you can recall all the information and we can be sure
that we understand all your concerns.
-
If it is appropriate, and you agree, we can arrange for
you to meet and discuss your concerns with the medical
and nursing staff who have been involved in your care.
This can often help to resolve a complaint quickly.
-
We try to investigate and respond to complaints within
25 working days. In complex cases, this might take a little
longer.
-
Addenbrooke's Chief Executive sees every complaint
made and every response given. He will send you a covering
letter explaining other actions you can take if you are
not happy with the outcome of your complaint.
-
If you are still dissatisfied and you feel that we have
not responded adequately to your concerns, the Complaints
Manager will undertake further investigations on your
behalf.
-
Following this, if you still do not feel that your complaint
has been fully dealt with, you can request an Independent
Review.
|
