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When a general practitioner (GP) requests that a patient is seen
by a specialist at Addenbrooke's, this is called a 'referral'. We
work closely with GPs and their funding bodies (including primary
care trusts) to ensure that this process is fair and efficient.
Status of referrals: Many of the services provided by
Addenbrooke's for its patients follow a referral letter (or fax)
from their GP to us at Addenbrooke's. As soon as we receive this
request, it is entered into our computerised Hospital Information
System (HISS). The clinical need is prioritised and the patient
allocated an appointment.
Generic referring: It is helpful if GPs or other referring
doctors write a 'generic' referral. 'Dear Consultant' rather than
specify a particular individual. Patients and GPs feel for the
first appointment that it is more important 'how quickly they
are seen' rather than 'who sees them'.
Patient Advice & Liaison Service (PALS) for problems from patients (carers etc) about
referrals to Addenbrooke's
Patient Choice more about how the referral process is developing locally.
GP Liaison Office
- first contact for GPs and Addenbrooke's staff about the referral
process.
Choose and Book
- more about how the referral process is developing nationally.
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